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Your Position: Home > Classification system > Online help classification > Company Policies > Return Policy

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Return Policy
obd2sale / 2013-04-03

Return Policy
Return DOA (Dead on Arrival) Item

Any products, regardless of the guarantee offered, dead on arrival (incorrect usage excluded) within 5 days after delivery or 30 days after shipment if the delivery date is not traceable (The order shipment date and order notification are provided to you by email). In this case, please kindly provide us with proofs as below:

    The photos of original package with front and back sides
    The photos or video of the defective item(s)
    The photos, video or screenshot showing the mal-function of the defective item(s)
    If return is necessary, we'll ask you to return the DOA item(s), please return it(them) by ordinary mail (the cheapest way) to our office, as soon as we get the package, we'll process exchange for you.

Return Defective Item

We will try our best to make sure the products shipped to our customers are in the best condition. Before the shipment, we would check the items as carefully as we can. For most items( not including items with special warranty terms and discontinued products), the warranty is 6 months, from the date of shipment. For discontinued items, we regret that we don't provide after-sale service.

If your product (only for items without Special Warranty terms, physical damage or incorrect use excluded) turns out to be defective within warranty.

Policy: Upon receiving the returned items, we'll test them immediately. If we verified they are defective, we'll offer replacements or maintenances. Most replacements and maintenances are free, if any fee occurred, our customer service staff will contact you at the soonest.

Detail: The products get damaged (physical damages and damages caused by incorrect usage excluded) within 6 months after shipments (The order shipment date and order notification are provided to you by email). Customer may mail the products back to us. While getting the package, we'll contact you and let you know what we will do for the package you returned.
Return Incorrect Item Received

If the item you received is completely different from the one you ordered, please contact us via our Customer Service and provide us the picture proof of the error. If return is necessary, replacement will be issued to you on receipt of the wrong item. Please be sure that the incorrect item you returned is in the original package and the merchandise is in the same condition. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest us and we will offer you a certain discount for buying it.
After receiving the incorrect product, please kindly provide us with proofs as below:

    The photos of original package with front and back sides
    The photos or video of the incorrect item(s)
    The photos, video or screen shot showing the error
    Because different batches of the products supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions or appearance of the product proved to be correct, please understand the case will not included in this policy.

Return Unsatisfied Products

If you are not happy for any reason with your purchase, then just return it within 10 days of receipt for an exchange or a refund for the item cost (excluding shipping fee). Please make sure the items you send back to us are in the original packaging, and the merchandise is in the same condition.
Note For Return:

Return the item(s) by ordinary mail (the cheapest way) to our office, that would be much economical.

Package without this form will not be accepted. Thanks for your cooperation!
Special Warranty Terms
1. For Consoles:

Warranty period is 6 months. Console LCD screen warranty needs to be paid.

Note: Any artificial damage is not under warranty. Products without warranty labels are not under warranty. The term is not appropriate for original consoles, we don't provide warranty for original consoles.
2. For Touch screen, LCD screen:

All products will be double checked before shipment, so once you received the parcel and find any quality problem please contact with us instantly.

Note:Any artificial damage causes cracked like screen broken situations are not under warranty.  Products without warranty labels are not under warranty.
3. For Full Housing Case for Consoles:

Fragile products, please understand warranty is unavailable, no exchange provided.
4. For Earphone headsets:

Warranty period is 6 months, excluding defectiveness caused by man-made. Buyer should bear products return back freight charge, and can return the defective item without package.


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